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Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless …
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What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
Recent Reviews
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
Pricing
USA
$0.019
Cloud
Per Minute
UK
$0.019
Cloud
Per Minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Tech Details
- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 10.
The most common users of Rakuten Viber are from Small Businesses (1-50 employees).
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(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
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Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
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Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
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Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
Usually Viber is used for personal communication. We use Viber within the team in addition to Slack, because Viber is attached to the phone number of each team member is gives the ability to quickly communicate especially after working hours. It is also good for communicating with outside team members, and with other stakeholders or clients. Once you know someone's phone number, you will get that person's Viber account. A lot of people have Viber, especially outside USA (in Europe), which makes reaching these people easier.
- Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
- Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
- It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
- You can see the status of your messages.
- Viber updates could allow updating images as well.
- Message status: the previous versions of Viber had small text saying "sent", "delivered", "seen" (or something similar). It was more clear than the "checked" icons, which are used now. I would love if Viber would allow choice of one of these forms in the settings.
- Search for text inside conversation would be great feature.
N/A
N/A
95%
9.5
N/A
N/A
100%
10.0
- The basic version is free and most of the time this is all you need.
- Easy contacting between team members, stakeholders and clients. Its something hard to measure as ROI, but good communication is key to good business.
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber was first, and whatever new feature Viber introduces, I see in WhatsApp after a few days/weeks.
January 20, 2019
Viber for Free International Calling
I am a professional freelance photographer and I use Viber for two main purposes: 1) for communication when I am traveling out of the US, and 2) to communicate with my clients when we are in different countries. I travel often for work and when I do, Viber is a necessary means of communication via talk and text.
- With Viber, I can easily places free calls over wifi to talk with clients who also use Viber and are either in another country, or, when I am outside of the US. As a wedding photographer, I travel a great deal, so this is important.
- Viber call quality is excellent and has improved greatly over the years. I no longer need to worry about calls dropping or low clarity.
- It is not necessary to be "registered" in Viber with a username or password; you simply use it with your phone number.
- Viber supports group messages, which I don't typically use with clients, but I love to use it with family and friends.
- As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
- Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
- This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
12%
1.2
48%
4.8
N/A
N/A
80%
8.0
- Viber saves me financially since I am now able to communicate with my international clients for free.
- Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
- Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to Skype using HD voice. However, I believe Viber is the clear winner in mobility. Skype seems more intended for use on the computer, whereas Viber is dedicated to my phone.
February 01, 2018
Slack is for business, Viber is for the team
Since we are a small company working on different projects, we use Slack and Skype for project communication. However viber is being used for all the "soft" things that involve communication, but is not (directly) related to the projects we are working on. This is the place where people share interesting content, gossip about clients that made them angry or just call each other to have a cup of coffee or a short break. So it contributes to better personal relations and team communication.
- Using stickers and gifs can upgrade a simple communication to a fun and involving one.
- The calls are high quality, every option is working perfectly.
- Group communication works well.
- The quoting option is missing.
- Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
- It would be useful to also like a person's comment on a 1-1 conversation
N/A
N/A
57.5%
5.8
N/A
N/A
100%
10.0
- Improved team communication
- Easier and more direct communication
- Improvement of communication speed
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run.